Birmingham Diocesan Education Service
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Complaints Procedure and Guidance

Complaints Procedure and Guidance

The DES provides this model procedure and strongly recommends its adoption by the governing bodies of our schools. We do not recommend adopting the LA model.
Model Complaints Policy for Voluntary Aided Schools
Model Complaints Policy for Academy Schools
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Birmingham Diocesan Education Service
​Don Bosco House, Coventry Road, Coleshill, B46 3EA
01675 464755

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Birmingham Diocesan Trust, Registered Charity No: 234216
  • Home
    • Our Mission, Aims and What We Offer
    • Important Information
    • Newsletter >
      • DES Circulars
    • Training and Events
    • School Support Partners
    • Guidance for Schools
  • Safeguarding
  • Catholic Education
    • Primary
    • Secondary
    • Catholic Schools Inspection
    • Prayer and Liturgy
    • RE LIVE
    • Year of Jubilee 2025
  • Leadership & Governance
    • Leadership Events
    • External Advisors and Mentors
    • Governance >
      • Governance Updates & Events
    • Admissions
  • Buildings & Finance
  • School Improvement
  • Our Families of Schools
    • Vision and Multi Academy Strategy >
      • Multi Academy Vision 2024
  • Careers
    • Vacancies
    • Train to Teach in Catholic Schools
    • Leadership Vacancy Notification
  • DES Model Policies
    • Essential Employment Policies and Procedures
    • Recruitment Documentation
  • Contact Us